UGA SYSTEM-TECHNIK GmbH & Co. KG

Customer Service Representative, Inside Sales (m/f/d)

UGA is a leading manufacturer of gas- and watertight building penetrations for cables and piping. Since 1990, we have been developing and manufacturing our products in Herbrechtingen, southern Germany. Our long-standing customers include well-known companies from around the world. Our goal is to provide customers and partners with first-class service through expert advice and a high degree of flexibility, thereby delivering the perfect, intelligent solution for virtually any application.

If you, like us, are pursuing ambitious goals, then we should get to know each other! Help shape your future and ours! Experience the benefits of short and fast decision-making processes every day in our family-run company. Become part of a successful team that works passionately every day to delight our customers.

Your Responsibilities

Providing telephone support to customers and field staff, as well as first-level support
Technical and business consulting, conducting sales meetings
Proactive support for existing customers, as well as new customer acquisition and reactivation
Preparing and tracking quotes, as well as order processing (order-to-cash)
Handling complaints, returns, and resolving payment discrepancies
Maintaining customer and product data in the ERP/CRM system
Close collaboration with the field sales team, technical support, and internal departments
Contributing to process optimization and sales activities (e.g., upselling and cross-selling)

Your Profile

Business and/or technical training
Several years of experience in sales or inside sales
Technical understanding and confidence when interacting with customers
Fluent German and good English skills
Experience with ERP/CRM systems and MS Office
A structured, independent, and results-oriented approach to work
Strong communication skills, ability to work in a team, and customer focus
Negotiation skills, ability to close deals, and a high degree of initiative

Your Future Work Environment

We Drive Progress – Opportunities for Growth and Career Advancement in an Expanding Family-Owned Company
We’re motivated and take responsibility – interesting tasks and the opportunity to work independently and take initiative
We are a team – mutual support and solidarity to achieve our goals together
We offer perks – flexible work hours, comprehensive social benefits, and other perks (Wellpass, Jobrad)
We celebrate our successes – Joint events such as summer outings and Christmas parties

Apply Now

Application Process

1/5

Find Your Dream Job

Choose a suitable position or submit a speculative application.

2/5

Apply by email

Please send us your detailed application, including your salary expectations and start date, to bewerbung@uga.eu.

3/5

Talk to us

We will invite you to an interview shortly.

4/5

You'll hear from us soon

We know that waiting for a decision is often unpleasant. We will do our best to let you know as soon as possible.

5/5

Welcome to UGA

You can look forward to a great team and work environment. But no matter what decision we make, we thank you for your interest in UGA.

Get in touch with us!

Contacts

Customer Service Representative, Inside Sales (m/f/d)